Refund Policy

01Summary

• You only pay for work that has been completed.
• Cancel within 7 days of paying your deposit, before work begins, and you receive a full refund.
• Care plans are month-to-month and can be cancelled at any time.
• App Store subscriptions are billed by Apple, and refund requests are handled by Apple.

This policy applies to services purchased directly from Kavixa Technologies LLC. If your signed Project Agreement contains different refund terms, the Project Agreement controls.

02Client projects

Before work begins

If you cancel within 7 calendar days of paying your deposit and before the project kickoff meeting, we will refund 100% of the deposit.

After work begins

If you cancel after the project has started, we will stop work, deliver everything completed up to the cancellation date, and invoice only for work performed. Fees for approved milestones are non-refundable. Any prepaid amount that exceeds the value of work completed is refunded to you.

Third-party costs

Costs we paid to third parties on your behalf with your approval, such as domain names, premium fonts, stock media or software licenses, are non-refundable, but they are transferred to you.

03Our quality commitment

If a deliverable does not match the agreed scope, please tell us. We will fix it at no additional charge. For 30 days after launch, we also fix reported defects in our work free of charge. If we are unable to deliver an agreed milestone, you will receive a refund of the fees paid for that milestone.

04Care plans

Care plans are billed monthly in advance and can be cancelled at any time by email. Cancellation takes effect at the end of the current billing period, and you will not be charged again. We do not provide partial refunds for the current month, except where required by law or where we did not provide the service.

05App Store purchases and subscriptions

Purchases and subscriptions in Kavixa apps are processed by Apple through your Apple ID. Because Apple handles the payment, we are not able to issue refunds for App Store purchases directly.

• To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID. Apple reviews requests under its own policies.
• To cancel a subscription, open Settings on your iPhone, tap your name, then Subscriptions, and select the subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
• Deleting an app does not cancel its subscription.

If you have a problem with one of our apps, please contact us at hello@kavixatech.com. We will do our best to help.

06How to request a refund

Email hello@kavixatech.com with your name, company, invoice number and the reason for your request. We will acknowledge your request within 2 business days and give you a decision within 5 business days.

Approved refunds are issued to the original payment method, in US dollars, within 10 business days of approval. Your bank or card issuer may take additional time to show the credit.

07Payment disputes

If you are unhappy with a charge, please contact us before opening a dispute with your bank or card issuer. Most issues can be resolved quickly by email, and this avoids delays for both of us. This does not limit any rights you have under applicable law or your card issuer’s policies.

08Changes to this policy

We may update this Refund Policy from time to time. Changes apply only to purchases made after the updated policy is posted. The version in effect when you paid applies to your purchase.

Effective date: September 30, 2026.